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Why Choose Zen Internet?

Choosing the right broadband provider is a decision that impacts daily life, from work to entertainment. Zen has emerged as a preferred choice for many, offering a blend of speed, reliability, and customer-centric services. But what sets Zen apart from the competition? Here’s a closer look at why Zen Internet might be the right choice for your broadband needs.

  • Price Stability: No price hikes during the contract.
  • Eco-Friendly: Planting 10 trees for every new Full Fibre customer.
  • High Speeds: Offering up to 900Mbps with Full Fibre.
  • Customer Service: Recognised with a “green” Trustpilot score.

Zen Internet Fibre Broadband Deals

In the ever-expanding world of internet connectivity, Zen stands out as a provider committed to delivering quality and speed. Offering a range of Fibre Broadband Deals, Zen caters to various needs, whether it’s for casual browsing, streaming, or high-demand online activities.

With options like Unlimited Fibre 1 and Unlimited Fibre 2, Zen ensures that every user can find a package that fits their lifestyle and budget. Explore the details of Zen Internet’s Fibre Broadband Deals and discover why they are a preferred choice for many UK households.

Unlimited Fibre 1

  • Average Download Speed: 31Mbps
  • Upload Speed: Up to 6Mbps
  • Unlimited Usage: No data caps or restrictions
  • Price Guarantee: Fixed price for the life of the contract
  • Customer Support: Access to UK-based customer service

Unlimited Fibre 2

  • Average Download Speed: 67Mbps
  • Upload Speed: Up to 18Mbps
  • Unlimited Usage: Ideal for heavy internet users
  • Price Guarantee: No unexpected price hikes
  • Customer Support: Dedicated support team

Zen Internet Full Fibre Broadband Deals

In the pursuit of seamless connectivity and lightning-fast internet speeds, Zen’s Full Fibre Broadband Deals offer a cutting-edge solution through the OpenReach Network.

Designed to meet the demands of modern digital life, these packages provide unparalleled speed and reliability. From Full Fibre 100 to the ultra-fast Full Fibre 900, Zen’s Full Fibre options cater to diverse needs, ensuring that every user experiences the internet at its best. Explore the details to find the perfect fit for your online world.

Full Fibre 100

Average Download Speed: 106Mbps
Average Upload Speed: 18Mbps
Unlimited Usage: Suitable for streaming and gaming
Price Guarantee: No price hikes during the contract

Full Fibre 300

Average Download Speed: 300Mbps
Average Upload Speed: 47Mbps
Unlimited Usage: Ideal for larger households and heavy internet usage
Price Guarantee: Fixed price for the life of the contract

Full Fibre 500

Average Download Speed: 500Mbps
Average Upload Speed: 70Mbps
Unlimited Usage: Perfect for simultaneous streaming, gaming, and downloading
Price Guarantee: No unexpected price hikes

Full Fibre 900

Average Download Speed: 900Mbps
Average Upload Speed: 100Mbps
Unlimited Usage: Ultimate speed for demanding internet activities
Price Guarantee: Fixed price for the life of the contract

Zen Internet CityFibre Broadband Deals

As the digital landscape continues to evolve, Zen stays ahead of the curve with its CityFibre Broadband Deals. Offering a new generation of internet connectivity, these packages leverage CityFibre’s extensive full fibre network to deliver ultra-fast speeds and reliable service.

From City Fibre 100 to the top-tier City Fibre 900, Zen provides a range of options to meet diverse needs. Discover the benefits of Zen’s CityFibre Broadband Deals and find the perfect match for your digital lifestyle.

City Fibre 100

Average Download Speed: 106Mbps
Average Upload Speed: 100Mbps
Unlimited Usage: Suitable for standard internet activities
Price Guarantee: No price hikes during the contract

City Fibre 300

Average Download Speed: 300Mbps
Average Upload Speed: 300Mbps
Unlimited Usage: Ideal for streaming and online gaming
Price Guarantee: Fixed price for the life of the contract

City Fibre 500

Average Download Speed: 500Mbps
Average Upload Speed: 500Mbps
Unlimited Usage: Perfect for heavy internet users
Price Guarantee: No unexpected price hikes

City Fibre 900

Average Download Speed: 900Mbps
Average Upload Speed: 900Mbps
Unlimited Usage: Ultimate speed for demanding internet activities
Price Guarantee: Fixed price for the life of the contract

Does Zen Internet Offer Call Packages?

Yes, Zen offers a variety of call packages to suit different needs. You can choose from a selection of line rental and bundle options to build your ideal landline phone package. Zen’s offerings include:

  • Line Rental: A standard cost-effective landline option at £16.99/month, with UK-based support and free & easy switching.
  • Line Rental Plus: Unlimited anytime minutes to 01, 02, and 03 numbers for an additional £6.51/month.
  • Calls to Mobiles: Choose from a range of minute bundles for calling mobiles, starting from £6.00/month.
  • International Calls: Save money on international calls with packages starting from £7.20/month.

Zen also offers a range of useful call features as standard in their line rental call package, such as last number called, number withheld, ex-directory, and call identity, all for free. Optional extras like call waiting & diversion, call screening, call barring, and 1571 Answerphone are available for a nominal monthly fee.

If you’re looking to combine phone and broadband, Zen offers bundled deals that not only simplify your life but often work out cheaper. Whether you need international calls to connect with family abroad or calls to mobiles to chat with friends, Zen has a phone line package that works for you.

Switching your phone line takes 10 working days, and Zen manages the entire process, including contacting your existing provider. If you need a new phone line installed, the connection time is usually around two weeks.

With per-second billing, low-cost setup fees, and a range of great value add-ons, Zen Internet’s call packages provide flexibility and affordability.

How Good is Zen Internet Customer Service?

Zen Internet’s commitment to customer satisfaction is evident in its service offerings and customer support. In the latest customer satisfaction survey conducted by Which?, Zen Internet was rated for various factors such as speed, reliability, ease of setup, value for money, ease of contacting, technical support, and overall customer score.

The survey results reveal that Zen Internet’s customers appreciate the provider’s speed, reliability, and technical support. Notably, Zen Internet has been recognized as a “Which? Recommended Provider” for 2023, 2024 & 2025 reflecting its commitment to quality and customer satisfaction.

Here’s a breakdown of how Zen Internet performed in key areas:

  • Speed: Offering a wide range of packages with speeds ranging from 10Mbps to 900Mbps.
  • Reliability: Providing consistent and dependable service across its standard ADSL and fibre options.
  • Customer Service & Technical Support: Praised for ease of contacting and responsive technical support.
  • Value for Money: Competitive pricing with a promise to keep the tariff the same for the duration of the contract.Zen Internet’s focus on customer needs, transparent pricing, and innovative solutions like “Zen EveryRoom” to improve Wi-Fi signal strength make it a standout choice. The provider’s recognition by Which? further solidifies its reputation as a trusted and customer-friendly broadband provider.

If you’re considering a switch or looking for a new broadband provider, Zen Internet’s award-winning customer service and comprehensive offerings make it a compelling option. Explore Zen Internet’s broadband packages to find the one that fits your needs best.

Switch Smarter & Make a Difference

Join a growing community saving £25,000+ and funding reforestation with every switch.

🌱 Eco Impact Calculator

Every Switchity deal saves you money and helps reforest the planet. Here’s our impact so far:

2

Trees per switch

6,000+ kg

CO₂ captured

26% to goal

262/1,000 trees

£25,000+

Customer savings

These trees capture over 6,000 kg of CO2 and release nearly 30,900 kg of oxygen annually.

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Verified reforestation partner

Switching To Zen Internet Has Never Been Easier

Thanks to Ofcom’s One Touch Switch, launched September 2024, over 1.6 million people have already made the move.

What Is One Touch Switch?

One Touch Switch lets you join Zen Internet with a single request. Sign up and they handle everything, including cancelling your old supplier. No retention calls, no hassle.

How It Works

Complete your Zen Internet order using your address and current supplier details. They’ll automatically send you key information like early termination charges, then arrange the switch for your preferred date.

Key Benefits

No double payments, you won’t pay for your old service after your new service starts. If delays happen, Zen Internet must compensate you within 30 days. Most switches happen with zero downtime.

Zen Internet Frequently Asked Questions

Zen Internet manages the entire process, including contacting your existing provider, making the transition smooth and convenient for customers moving between the Openreach and Cityfibre networks. Please note, this is only if your moving within a network i.e. TalkTalk to Zen (both on Openreach).

Zen Internet is an Internet service provider (ISP) based in Rochdale, England. It was founded in 1995 by Richard Tang, who is currently the Founder and Chairman of the company.

Yes, you can get phone calls with Zen broadband. Zen Internet offers a range of phone packages and bundles to suit your needs. You can choose from:

  • Line rental – a standard landline option with pay as you go calls and some useful features included, such as caller ID and last number called.
  • Line Rental Plus – unlimited anytime calls to 01, 02 and 03 landline numbers, plus a £10 per month allowance for 0845 numbers.
  • Calls to mobiles – choose from 250 mins, 500 mins or 2000 mins of calls to UK mobile numbers per month.
  • International calls – choose from 250 mins, 500 mins or 2000 mins of calls to international destinations per month.

Alternatively, you can opt for Digital Voice, a new home phone service that uses your internet connection instead of a phone line.

This service costs £6 per month and includes 1,000 minutes of calls to UK landlines or mobiles, as well as features such as voicemail, call waiting, call diversion, call barring and blacklisting.

You can use your existing telephone handset with your Fritz!Box router to make and receive Digital Voice calls.

Zen Internet operates on the Openreach network, which covers approximately 97% of households in the UK.

Setup time for Zen Internet broadband can vary. It depends on the package and service you select. Generally, installation takes 14 days. This time frame begins when you place your order.

Comparing Zen Internet and Virgin broadband services depends on your location and your specific needs. While both providers offer high-quality services, Zen Internet has been recognized as a recommended provider by Which? for the past three years, and their customer service is highly regarded. On the other hand, Virgin may have a wider range of package options, including TV and mobile services.

It’s important to consider your personal requirements and conduct thorough research before making a decision.

Whether Zen Internet is considered expensive or not depends on your budget and your specific needs. While their pricing may be slightly higher than some other providers, they offer a premium service and have been recognized as a recommended provider by Which? for the past three years.

Additionally, Zen Internet offers a price promise of no in-contract price rises and free installation, which may help offset the initial cost. Ultimately, it’s important to compare pricing and services from different providers to make an informed decision.

Zen Internet can be a good choice for gaming, as their broadband packages are known for offering fast and reliable speeds. Their Full Fibre packages, which utilize the Openreach network and CityFibre network, can provide an average speed of up to 106Mbps, which is suitable for online gaming.

Additionally, Zen Internet has been recognized for its customer service, which can be important in ensuring a smooth and hassle-free gaming experience.

Yes, Zen Internet offers Full Fibre packages through CityFibre, which provide fast and reliable speeds. CityFibre is a fibre-optic infrastructure company that Zen Internet uses to deliver its broadband services in certain areas. Customers can use Zen Internet’s website to check whether CityFibre is available in their area and to compare different packages.

Zen internet has won multiple awards. Some of the positive aspects of Zen broadband are its excellent customer service, reliable speeds and network, static IP address and lifetime price guarantee.

However, some of the negative aspects are its more expensive pricing compared to other providers and lack of extras such as TV or mobile bundles.

In 2025, Zen was named one of the three best broadband providers recommended by Which?.

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