Who are toob Broadband?
Founded in 2017 and based in Portsmouth, with over 125,000 customers now connected, toob covers parts of southern England (Portsmouth, Southampton, Bournemouth), Birmingham, Leeds, Sheffield, and expanding areas of Yorkshire. It won “Best Value Broadband Provider” at the Broadband Genie awards, and its Trustpilot page has racked up more than 9,000 reviews, mostly positive, toob is a broadband provider not to be ignored!
The catch? They are not available everywhere. Coverage is its biggest limitation compared to the likes of BT or Virgin Media, so check whether toob actually reaches your address before getting too invested.
toob’s availability varies by address, so enter your postcode to see which plans are live in your area and compare them with other full-fibre providers near you. Check your postcode to see which broadband providers are available at your property.
“toob is one of the more interesting independent providers in the UK market right now. Symmetric gigabit speeds, transparent pricing, and a genuine no-price-rise commitment address three of the most common complaints we hear from broadband customers. The main thing to establish is whether it’s actually available at your address, because where it is, it’s genuinely competitive.”
Claudia Constantin – The Switchity Team
How Much Does toob Broadband Cost?
toob’s plans currently range from £16 to £28 per month on 18-month contracts, with no setup or installation fee. Here’s what you should expect to pay if you join toob:
- Lowest monthly cost: £16
- Average monthly cost: £22
- Top monthly cost: £28
All prices are fixed for the length of your contract. toob doesn’t apply mid-contract price rises, which is a genuine differentiator. Many larger providers, like BT, Sky, and Virgin Media, apply annual price increases that can significantly increase your bill before your contract ends. With toob, the price you sign up for is the price you pay for the duration of your contract.
Is toob Worth the Money?
For users looking for a broadband-only option without any TV bolt-ons, with a very fast broadband speed competitively priced, toob is a genuine option. BT Full Fibre 900 and EE Full Fibre 900 frequently cost £39-£45 per month and often include mid-contract price rises.
toob Broadband Plans and Speeds
toob keeps its lineup deliberately simple. Four plans, all full-fibre, all with unlimited data.
Plan Comparison Table
| Package | Typical Download & Upload Speed | Contract Length | Monthly Price | Key Features |
|---|---|---|---|---|
| Essentials | ~50 Mbps | Monthly rolling | Check toob | Social tariff for eligible customers on government benefits; unlimited data |
| Home150 | 150 Mbps | 18 months | From £16/mo | Unlimited data, free installation, no mid-contract price rises |
| Home900 | 900 Mbps | 18 months | From £20/mo | Ultrafast symmetric speeds, unlimited data, free installation |
| Rolling Full-Fibre | 900 Mbps | Monthly rolling | Check toob | Same speeds as Home900, no long-term commitment |
Prices shown are as of April 2026 via Switchity. Complete Wi-Fi add-on packages are also available from £22 to £28/month, which include mesh extenders for whole-home coverage.
All toob speeds are symmetric, meaning upload matches download. That matters more than most people realise, especially for video calls, uploading large files, streaming gameplay, or working from home.
What Do Those Speeds Actually Mean?
150 Mbps comfortably handles a household of four or five people streaming in HD simultaneously, making video calls, and doing some light gaming. Thinkbroadband data from April 2026 shows full-fibre connections averaged 187.3 Mbps nationally, so the Home150 plan sits right at that benchmark.
900 Mbps is for households with heavy, concurrent usage. Think multiple 4K streams, competitive online gaming and several people working from home at once. If you’re after the best speeds for gaming specifically, take a look at our guide on broadband speeds for gaming.
toob Broadband Coverage: Where Is It Available?
toob operates on its own network and uses CityFibre’s full-fibre network. That means coverage is growing, but it’s not nationwide. CityFibre network currently covers about 4.5 million premises in the UK, with toob own network covering mainly Southampton, Portsmouth and Farnborough
This is toob’s most significant limitation. BT’s Openreach network and Virgin Media’s cable network cover far more of the UK. But where toob is available, you’re getting full-fibre from the outset, not a part-fibre compromise. According to Thinkbroadband coverage data, shows 83% of UK homes can now access full-fibre, and toob covers a portion of that footprint.
How to Check if toob Is Available at Your Address
Availability can vary street by street on fibre rollout networks, so a postcode alone isn’t always enough. The most reliable approach is to enter your full address into a postcode checker on toob’s website or check which broadband providers are available at your postcode using Switchity’s tool.
If toob isn’t available at your address yet, you may still be able to get full-fibre from another provider. Hyperoptic and Gigaclear serve different areas with similar technology. Compare all broadband providers to see what’s on offer where you live.
Pros and Cons of toob Broadband
Pros:
- Full-fibre (FTTP) connection with symmetric speeds up to 900 Mbps
- No mid-contract price rises, remains the same for the duration of the contract.
- Free installation
- Simple, transparent pricing with no complicated bundles
- Social tariff available on the Essentials plan for eligible low-income households
- Over 9,000 Trustpilot reviews with a score of 4.5 as of April 2026.
- Up to 9 months’ bill credit for customers switching mid-contract from another provider
Cons:
- Coverage is limited and not available at all UK addresses. Check your postcode first
- No TV or home phone bundles. You’ll need to source these separately
- 18-month contract required for Home150 and Home900 (rolling options exist but may cost more)
Switching to toob: What You Need to Know
Switching broadband providers is genuinely simpler than most people expect. toob supports the Ofcom-regulated One Touch Switch process, which takes most of the hassle out of it.
How One Touch Switch Works
One Touch Switch means you only need to contact your new provider (toob). Once you sign up, toob notifies your old provider on your behalf, and your old provider must release you without putting up barriers. No awkward phone call to cancel. ThinkBroadband community feedback notes that customers report minimal service interruption during the transition.
What If You’re Still Mid-Contract?
This is the bit that puts most people off switching. If you leave your current provider early, you’ll usually face an early termination fee (ETF). toob helps offset this with up to 9 months’ bill credit applied to your toob account over time, not paid as an upfront lump sum. The actual amount depends on your individual circumstances, so don’t assume it’ll cover everything.
Before committing, use Switchity’s Early Termination Fee Calculator to get an estimate of what leaving your current contract would cost.
Installation and Getting Set Up
Installation is free on all plans. An engineer visit is needed to connect the fibre directly to your home, which is standard for FTTP connections. toob supplies a Wi-Fi 6 router, though you can use your own compatible equipment if you prefer. Allow a few weeks between sign-up and going live. No phone line is required.
toob Broadband vs Other Providers
toob’s a strong option for the right customer in the right area, but context matters. Here’s how it stacks up.
Speed Comparison
toob’s Home900 (900 Mbps) matches the headline speeds of Virgin Media’s Gig1 and BT’s Full Fibre 900. The difference is uploads. toob’s upload speed is symmetric, while BT’s and Virgin Media’s upload speeds are often significantly lower than their download figures. For households with heavy upload needs like video calls, cloud backups, and streaming gameplay, that’s a real practical advantage.
Price Comparison
toob’s 900 Mbps plans start from around £20/month. BT’s Full Fibre 900 and EE Full Fibre 900 frequently sit between £39 and £45/month, though both run introductory discounts and bundle TV or phone. toob’s edge is price. No mid-contract rises, period. If annual price hikes are a frustration for you, read our guide on how to avoid broadband price increases.
Coverage and Availability
BT’s Openreach FTTP covers the widest range of UK homes. Virgin Media’s cable network reaches around 60% of the UK. toob’s footprint is significantly smaller. But where it’s available, you’re getting genuine full-fibre, not part-fibre. If toob doesn’t cover your area, check which broadband providers are available at your postcode.
toob’s Social Tariff: Support for Low-Income Households
A social tariff is a discounted broadband rate for households receiving certain government benefits, such as Universal Credit or Pension Credit. toob’s Essentials plan offers this, which is notable since not many independent providers bother.
The Essentials plan provides around 50 Mbps on a monthly rolling contract, making it both flexible and affordable. Eligibility criteria apply, so check toob’s website for the current list of qualifying benefits. To see how it compares with other options, compare social tariff broadband deals.
Is toob Broadband Any Good? Customer Reviews and Reliability
toob has over 9,000 Trustpilot reviews, with positive feedback scoring 4.5 as of April 2026, with customers expressing satisfaction around service, installation and customer service.
On the flip side, some reviewers mention slower response times for billing queries. As a growing independent provider, toob’s support infrastructure is smaller than what you’d find with BT or Sky. We would expect the support infrastructure to grow as they’re customer base expands.
Is toob Broadband Right for You?
toob could be a great fit if you want fast, reliable full-fibre broadband with simple pricing and no mid-contract surprises. It’s particularly well suited if you don’t need TV or phone bundles and you value knowing exactly what your bill will be each month.
The most important question is whether it’s available at your address. If it is, we think it’s genuinely one of the more competitive full-fibre options you’ll find in the UK right now. If it isn’t, don’t worry, there are other providers worth considering.
Check which broadband providers are available at your postcode to see your options, or run a broadband speed test to find out what you’re currently getting before you decide.
